André Ouellette has been hiring people for over 30 years in various fields including retail, wholesale, manufacturing and in the service industry. A seasoned executive and business leader, André has seen his share of cover letters and résumés. By far, the vast majority of resumes are tossed in the trashcan and are given no consideration, not because of the content, but because of the appearance and tiny errors that are easy to miss but will cost you that once in a lifetime career opportunity.